We believe in delivering the best products which have gone through stringent quality checks before dispatch to customers. We guarantee the quality of our products and endeavour to provide absolute user satisfaction. If you are not completely satisfied with it upon delivery, we will offer you the comfort of returning/exchanging a product. All returns/exchange and cancellation of the product shall be governed by and subject to our Terms of Use as well as the below elaborated Returns and Cancellation Policies.

Cancellation Policy

Cancellation Initiation

  • Customer can raise a request to cancel her order(s) within 24 hours of placing the online purchase (and subject to non-shipment by that time, thereafter the policies under RETURNS clause detailed hereunder shall apply) only IF
    • Customer has purchased the undesired size/colour/style product;
    • Customer has fed in the incorrect billing/shipping address;
    • Customer has learnt that the purchase made was a result of fraudulent Activity or a phishing attack.
  • If an order consists of multiple products, customers can cancel her complete order & not partial items. The customer is then free to order only desired products next time.
  • Order cancellation can be completed by customers through ‘My Orders’ section after login to her Account on our website. Alternatively, customers may email/sms/WhatsApp to us with their cancellation request within above stipulated time

Refund Owing to Cancellation

  • Full refund on the product value will be made to your Credit/Debit card/Net Banking/UPI account, whichever is the original mode of transaction during purchase.
  • Refund amount may reflect in the recipient’s account within 2-7 days depending upon the policies of the Issuing Bank.
  • “Vamanand Technokraft Pvt Ltd (CliqSilk)” reserves the Right to discretion & final decision on refund matters.

Returns Policy

Return implies cancellation of the order post receiving the delivery of the product owing to dissatisfaction with the product. Please note that products purchased from ‘SALE’ categories (minor proportion of total products on the CliqSilk website) are not eligible for our return/exchange facility. For return/exchange of all other products (majority of products on the CliqSilk website), kindly refer following instructions.

General Terms

Return Due to Accepted Causes

Return Due to Non-Accepted Causes

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