FAQ

GENERAL INFORMATION

CliqSilk.com sources most of its products from our sister organisation which manufactures women wear & is a reputed women wear brand with retailers & offline customers across India. We are not a marketplace and come with decades of experience in traditional women apparel, thus ensuring that every shipped apparel is top quality. For more information about us and our history, please read the ‘About Us’ section of this website.

We have done our best to accurately display the colours of the fabric on our website, however the colours you see will also depend on the display settings and resolution of your monitor.

‘My Account’ is a customer’s personal account on CliqSilk website. Registration for ‘My Account’ is not mandatory for shopping with us. You can shop on our website without registering. However, registering on CliqSilk website will help you in smooth order placement, shipment tracking, return/refund process and availing offers/discount vouchers.Please note all users (registered and non-registered) mandatorily need to share their mobile number to place order on CliqSilk website.

If you have forgotten your password to access ‘My Account’ section, simply click on the ‘Forgot Password’ link on the login page and follow the instructions. You will be able to choose a new password for login to ‘My Account’.

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.

Yes, we do deliver all over India. If delivery service is not available through our delivery partner companies, we will ship your order through India Post. This would be possible only for prepaid orders.

You can cancel your order from your ‘My Account’ section, before the order is shipped. Once shipped, and you choose to cancel the order there would be a deduction of INR 195/- from the refund amount, as the charges we had to bear to have the products packed , onward and reverse shipping. Please refer to our Cancellation Policy on our website for complete details.

You can message us on WhatsApp number 971-250-6000 from Monday to Saturday (10 am - 7:00 pm). Or drop us a mail at cliqsilk@gmail.com. We'd love to help you with your queries.

PLACING ORDER

For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can choose to pay with a UPI account, debit/credit card & net banking, using our secure payment gateway. We also have various wallets to pay from and have EMI facility to pay. We have also provided Cash on Delivery option on checkout for customer convenience, but this option may not be available for some pincodes due to ongoing covid related challenges.

We send order confirmation email/message after payment gateway confirms successful payment (which is typically a few seconds). Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. In most of such cases, payment amount gets automatically credited back to your bank account within 1-2 days. Do not worry, please contact us via email cliqsilk@gmail.com or WhatsApp number 971-250-6000 and we'll guide you.

Once you have placed your order, we will send you an order confirmation email/message. We will start packing up your order and start the delivery process. At every stage of this process we keep you posted on the latest action from our side. You can track your order on our website by visiting your “My Account” section.

No, you don’t need to do this if you are registered on our website. You can even save multiple addresses in ‘My Account’ section and while placing an order, select the address where you want the delivery. Non-registered users, on the other hand, need to type their address every time they place an order.

Customers are required to provide a valid and complete delivery address to place order on CliqSilk website. Once the order is placed, we can’t change the delivery address. In special cases, we may accept change of Delivery Address if product is not shipped from our warehouse. Once a product is shipped, delivery address can’t be changed. For such requests, please contact us via email cliqsilk@gmail.com or WhatsApp number 971-250-6000.

We won’t be able to collect an order over phone. But we will help you, choose your products and any other support that you may need to place an order on our website. For this you can call us on our WhatsApp number 971-250-6000.

If you wish to pay with a CliqSilk voucher or coupon code, please visit cliqsilk.com and select the products you want to purchase. Once you are redirected to the checkout page, you’ll see an option of ‘Have A Promo Code’ in the Review Order section. Enter your voucher/coupon/promo code and your bill amount will be discounted as per the voucher/coupon value.

We do have Bulk Order facility under which customers buying more than 10 products, are eligible for additional discounts upto 25%. However, bulk orders can’t be placed on our website. Please reach out directly to us via email cliqsilk@gmail.com or WhatsApp number 971-250-6000 with your bulk order request and we will provide complete details.

SHIPPING & HANDLING

We don’t charge customers separately for shipping cost. Shipping is free for the CliqSilk buyers. For more details, read our Returns Policy on our website.

Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. We have partnered with reputed delivery service providers who are responsible for safe & timely shipment. For any delivery related issues, please call our delivery partners’ customer service numbers. We will also promptly help you in logistical coordination.

We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 hours. The delivery time varies from city to city. Typically it takes 3-5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 7 days. Some cities in North East India and J&K etc. may take minimum 7 to 10 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap. We do mention a standard delivery date (5-7 days for most orders) in the order confirmation email/message.

Keeping in view the ease of delivery, our courier partners will make 2-3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

No, our courier person will hand over the package to you to open only once the cash payment has been made.

If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at cliqsilk@gmail.com or WhatsApp number 971-250-6000 mentioning your order number. We will ensure that a brand new replacement is issued to you with no additional cost.

RETURN & REFUND

We offer you the option of initiating shipment return request within 7 days of receiving the order shipment. Full refund is processed if return is due to missing or different items in shipment package.

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. If the error is from our end, either we will promptly courier missing items or refund the amount.

To return/replace a product, please go to the ‘Return Product’ section in ‘My Account’ section and follow the instructions. Return requests will be processed by us as per our Returns Policy. Please visit the ‘Return & Cancellation’ section on our website for complete details.

For prepaid orders, refund will be credited back to your original mode of payment account. For COD orders, you would have to fill in your account details in the refund form for us to process your refund, which will be done within 7 days of us receiving your account details.

Your refund is estimated to be credited in the account, used for order payment, upto 3 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

Once you have initiated the process for a pick-up, we request our delivery partners to arrange a pick up from your doorstep. They would, in turn, get in touch with you and get the item picked up. Please keep the items with tags intact. The Pick-up Executive will come, check and pack the product along with the label.

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